You are not satisfied with your purchase? No problem. Elbkind Hamburg Interrnational Ltd. grants the customer a 14-day exchange or return from the delivery (after receipt of the goods), provided the goods are not worn, not used and not damaged. Elbkind Hamburg International Ltd. reimburse the customer the full purchase price if accompanied by the products of the original purchase document (invoice).
The return or exchange of items will only be accepted if the label is still attached to the product intact and the below mentioned below returns return instructions were respected. The refunds will be issued in the same form as your payment.
The delivery cost are not refundable. The delivery costs for returning the return products are charged to the customer; all borne by the Customer for the return is not refundable. Elbkind Hamburg International Ltd. reserves the right to refund of the products to refuse that do not meet the requirements in the preceding paragraphs.
Elbkind Hamburg International Ltd. notifies the customer via e-mail when the return or repayment was settled.
It is advisable to insure the return of the goods, so that goods can be tracked. Elbkind Hamburg International Ltd. assumes no liability and makes no refunds for lost, stolen or damaged shipments.
The customer has the right to withdraw without penalty and without specifying the reason within 14 (fourteen) working days from the receipt date of the products, from the contract.
The returns broadcast (returning the goods) at the expense and risk of the customer. The return of the goods should be in their original packaging together with the delivery. The postal receipt for the return should be kept well, since this is required in the event of packet loss.
It is the selling price exclusive of shipping costs incurred initially refunded.
The credit will be automatically set to the account that was used for the payment transaction.
Each delivery contains easy to follow instructions for the return of goods at:
i) Return Slip
In your email of the shipping confirmation you will find a link to the DPD and UPS return portal. There you can create and print the return form. If you no longer have this email, then just write to:
We will send again the link or possibly. A return slip. After you print this, please return it on the largest surface area of the shipping carton.
ii) Complaints bow
Please fill in the complaint sheet, which was included in your shipment, from. This speeds up the processing of the return.
If you submit your return incl. The return slip at a post office, you must pay any postage costs in advance. return Goods selectively either to our returns warehouse Europe, Asia or America:
USA, South and Central AMERICA
PRODUCTION + Factory-set RETURN STOCK
Miguel Angel Asturias OE4-278 Y Albert Einstein
Quito - Ecuador
Factory-set RETURN STOCK
For Koppelbühl 17
D- 35066 Frankenberg
Elbkind HAMBURG INTERNATIONAL LTD.
Room 510-511 D2 Nan Fung Tower, 173
Des Voeux Road C., Hong Kong